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Mark Kelly hat ein neuen Blog hinzugefügt Health
2026-10-17 06:50:06 -

Handling Requests to Record Sessions and Conversations
Introduction Phones make recording easy, and some clients ask to record their therapy sessions so they can listen again later, share the content with a partner, or simply remember what was said. Others record phone calls with the front desk without mentioning it. These requests can catch staff off guard. Recording touches on privacy, trust, and sometimes legal rules, and the right response...

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Mark Kelly hat ein neuen Blog hinzugefügt Health
2026-10-19 09:52:33 -

Helping Clients Understand Explanation of Benefits Statements and Denials
Introduction A few weeks after a first session, a client opens an envelope or an online message from their insurance company. It has columns of numbers, unfamiliar terms, and a line that says "patient responsibility." Sometimes it says "denied." The document is not a bill, but it looks like one, and clients often call the practice in alarm. A front desk that can explain what the statement is,...

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