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SeruTrai Course added blog Wellness
2026-09-22 16:55:08 -

How to Apply for an Official TfL Medical Exemption Certificate for Assistance Dogs
Transport for London (TfL) maintains strict regulations to ensure that public transport and private hire services remain fully accessible to every individual across the capital. Among these guidelines, the duty to carry assistance dogs is one of the most critical requirements for licensed taxi and Private Hire Vehicle (PHV) drivers. Legally, drivers cannot refuse to transport a passenger...

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SeruTrai Course added blog Wellness
2026-06-30 10:43:30 -

Navigating Regulatory Hurdles: The Consequences of Driving a PHV Without Correct Plates
In the professional world of private hire driving, your vehicle’s identification plates—commonly referred to as roundels or vehicle discs—are far more than simple stickers or metal tabs. They serve as your legal badge of compliance, signaling to passengers, police, and Transport for London (TfL) inspectors that your car is fully licensed, insured for commercial purposes, and...

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SeruTrai Course added blog Wellness
2026-09-25 16:22:13 -

Strategies for De-escalating Heated Fare Disputes and Angry Passengers Safely
Operating a private hire vehicle (PHV) places drivers in an inherently vulnerable operational environment. Unlike retail workers or front-desk administrators who interact across physical counters or within wide, open rooms, a professional driver conducts business within an enclosed cabin measuring mere cubic feet. When a passenger becomes agitated—whether due to accumulated transit...

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